exhale Spa Midtown Atlanta

This place is a scam. Take your money and your sore muscles elsewhere IMMEDIATELY. My husband and I came in for a couple's massage, and both of us left feeling like our nieces could have done a better job. At one point, the masseuse was massaging me with only 1 hand (???) something I've never experienced before, and CERTAINLY not what I'd expect when paying over $200 per hour. Then - they had the audacity to pull a fast one, and make one of our massages MORE EXPENSIVE than the other one at checkout. I'm sorry...doesn't that defeat the entire purpose of a couples massage PRICING PACKAGE??? I called the facility 3x, and emailed the manager 3x - with absolute crickets to show for it. I wanted to love this place, since I live so close, but instead - I'll be steering VERY clear. PS - I've also taken a few workout classes here, which are supremely overpriced for the quality of instruction/cleanliness of the facility - and the showers often don't have hot water. The steam room is broken a lot, too.

I came in for a barre workout 8 minutes late (they have a 10 minute grace period policy) and stood for additional 4 at the reception desk to get registered and get directions to where the class was, as the receptionist was finishing his phone call. When I quietly entered the class without bothering anyone, the instructor (Miriam) came to me and said I cannot join because they have a 10-minute late policy and it was 12 minutes after the class has started. I tried to explain that I came 8 minutes late but spent a few minutes waiting for the receptionist to finish a phone conversation - she didn't seem to care. The receptionist was very nice and asked whether I want him to go explain the situation to the instructor so that I can still join the class, but at that point the vibe was off and I didn't want to keep this whole thing going. I understand that technically she did everything by the book, but "being by the book" is not as important for me as good customer service and feeling positive atmosphere when I workout, so it's a no for me.

I had to make time to place this review as a former therapist. The rooms are very nice. The employees are very nice. The management... foolishness...first they want you there waiting for clients all day unpaid...they prioritize clients to certain people. THIS IS NOT A PLACE TO WORK IF YOU WANT TO MAKE A LIVING AS A THERAPIST. I think they charge clients too much when most of us are pissed before we enter the room.... usually because we are there all day for 1 client. I've even had clients try to rebook with me, upset because they were placed with someone else.

I have been a member exhale for two months now and I love it!!! Tiarra J really made me feel welcomed at the front desk with her amazing customer service. Not to mention whenever I take a class or use the gym she automatically checks me in so I don’t have to scan my pass!! Maggie, Alyson, and Courtney, have been the instructors that I have booked with so far and are amazing. I love that each class I have taken certain positions they let you modify at what works best for you. They also may be bringing a spin class in the near future 🤞🏾. The gym itself is clean and usually not packed in the morning. I like that Im not intimidated in the weight area like some gyms that I’ve tried in the past. You also get a discount on some of the spa services with being a member!! I’m so glad I have found my new gym home. If your looking for a new gym please check them out!

I’m so incredibly disappointed with the experience at exhale spa. I would expect more professionalism from a spa in the Loews hotel.Young man with blonde hair working the front desk at the spa needs to work on his customer service skills. I was not made to feel welcomed nor relaxed .The hotel was out of hot water, and nobody felt the need to mention that. I booked a spa treatment same day,7 hours prior. I even received a confirmation email and followed THEIR instructions, which states to arrive 15 minutes early to shower and enjoy hot tea prior to your service. It’s not until I’m in a robe and ready for a hot shower that I realize the water is not working. I waited over 10 minutes thinking it would warm up, then had to wander around the spa, looking for help. Ultimately I returned to the front desk in my robe to inquire about the hot water for the sales associate to dismissively point out a sign. He states that the entire hotel is out of hot water and management told him to tell the guest. I responded by letting him know that he never told me that. He very rudely responded “OK well the sign is there.” So which one is it? Should he be informing guest or am I responsible for noticing this sign amongst all the other clutter on the counter? Thoughtful customer care will inform people of what they should know and hot water is pretty significant in my opinion... there were other issues that added to my dissatisfaction, but in an effort to not make this review too long, I will just say overall I would not recommend.There are other luxury spas offering more professionalism and better service. The value simply was not there for what I received.